Shipping and Replacement Policy

Shipping Policy

Thank You for shopping from our website. Shipping and delivering your product on time is our top priority. If you are not entirely satisfied with our shipping and delivery processes, we’re here to help.

Domestic Orders

Q. How long will it take for the order to reach the customer?

From the time of shipping, it takes about 2-5 working days for domestic orders to reach the customer under normal circumstances.

Note: Delivery period may vary depending upon various circumstances such as Public holidays, curfew, strikes, natural calamities etc.

Q. What can purchaser do if the order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached the customer by the expected delivery date, please write to us at frenchfilinc@gmail.com and we will try our best to resolve the issues.

Q. How can user track their order?

For Domestic orders, once the order has been dispatched, the customer will receive an email with the details of the tracking number and the courier company that is shipping your order. Tracking numbers approximately takes 24 hours to be available for tracking on the respective carrier tracking system.

While the package has shipped, there will be no available information on its delivery status until the following business day.

International Orders

International Shipping Address: We will charge extra shipping costs for delivering products to international addresses which may vary from time to time. The delivery period may also vary depending upon the place where the product is to be delivered.

There will be no pay on delivery option for the International customers.

Cancel orders or Items

If your order is not dispatched – Yes, one can cancel the order if it is not dispatched. The customer can request a cancellation by visiting the order history section and a refund will be processed to your original payment method if the payment was already made.

If your order has already been dispatched - No, once shipped, the order cannot be cancelled.

Refund and Replacement Policy

Refund

Like many hygiene products, Masks once delivered cannot be returned or refunded. However, a replacement can be provided on a case to case basis.

(Note: While choosing the size of the mask, please refer to the size chart of the masks and choose accordingly.)

Replacement

Frenchfil International offers 5-7 days replacement on all items. Customers can directly contact us for replacement purposes within 7 days after delivery.

Information to be included while returning. (Please Include order no, Purchaser Name, Contact no. and the reason for return).

Products can be replaced under a few circumstances which will be dealt on a case to case basis.

Please write us at frenchfilinc@gmail.com We will provide the best possible solution for our customers and will try to resolve all the issues.